Customer Service Officer

We are seeking a compassionate and dedicated Customer Service Officer who will be primarily responsible for providing exceptional customer service, resolving customer inquiries and complaints, and ensuring customer satisfaction. He/she will be assigned to MMP’s Dasmariñas Park and will report directly to the Park Manager.

Key Responsibilities:

1. Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
2. Identify and refer issues to the  appropriate MMP department for resolution.
3. Maintain accurate and detailed records of customer interactions and transactions.
4. Coordinate with the MMP personnel to ensure seamless service delivery, particularly during interment services.
5. Address and resolve any issues or concerns promptly and emphatically.
6. Perform other related duties that may be assigned.

Qualifications:

1. College Graduate.
2. At least 2 years of experience in customer service.
3. Excellent verbal and written communication skills.
4. Strong interpersonal skills, with a customer-centric approach.
5. Strong problem-solving abilities and attention to detail.
6. Proficient in using Microsoft Office applications.
7. Willing to be assigned to other MMP Parks.